Title: A review of an out-of-hours telephone support service for palliative care patients and their families
Source: International Journal of Palliative Nursing 16(9): 445-50
Date: September 2010
Publication Type: Article
Publication Length: 6 pages
In a nutshell: This study reports an evaluation of an out-of-hours service operating in one primary care trust in north east of England, and examinines the use of telephone support service backed up by domicillary visits by specialist palliative care nurses. Results revealed that staff, patients and carers appreciated being able to telephone the service and carers felt particularly well supported by the service staff who proactively called them on an agreed basis as part of an individualised telephone monitoring scheme.
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