Source: British Journal of Community Nursing, 2010, 15(12) p.588-93
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Date of publication: December 2010
Publication type: Article
In a nutshell: This article examines the concept of quality in end of life care and considers the ethical obligations on professional clinical staff to deliver high quality care. Local, regional and national initiatives designed to ensure that consistently high standards are achieved are considered. Key findings include:
- There is an increasing need to measure quality in terms of the patient experience with less emphasis on performance management.
- The patient experience should be incorporated into service planning and patient care.
- It is essential that health professionals employ high quality communication skills.
Length of publication: 5 pages
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