Source: International Journal of Palliative Nursing 27 Oct 2011 v.17(10) p494-9
Date of publication: October 2011
In a nutshell: Recently the palliative care literature has emphasized the need for 24-hour telephone advice and support for patients during the last year of life. This report provides an analysis of both qualitative and quantative data concerning the Mount Vernon Cancer Network telephone advice line (TAL) for 2008-2010. The article concludes that the advice line is providing a highly valued service, with calls being managed by experienced nurses. Increasingly, local commissioners are placing greater emphasis on supporting care at home and reducing unnecessary hospital admissions, and advice lines seem to be an effective way of facilitating this.
Length of publication: 6 pages
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